Consumer satisfaction
Label
Consumer satisfaction
Name
Consumer satisfaction
Actions
Incoming Resources
- Exceptional service, exceptional profit, the secrets of building a five-star customer service organization, Leonardo Inghilleri, Micah Solomon
- Customer Delight:, Strategic Insights for Market Leaders
- Brand Authority, how to be everywhere, stand out from your competition and build an incredible brand
- User unfriendly, consumer struggles with personal technologies, from clocks and sewing machines to cars and computers, Joseph J. Corn
- JOBS TO BE DONE PLAYBOOK, ALIGN YOUR MARKETS, ORGANIZATION, AND STRATEGY AROUND CUSTOMER NEEDS
- Winning the Customer, Turn Consumers into Fans and Get Them to Spend More
- Winning on purpose, the unbeatable strategy of loving customers, Fred Reichheld with Darci Darnell and Maureen Burns (Bain and Company, Incorporated)
- Delight your customers, 7 simple ways to raise your customer service from ordinary to extraordinary, Steve Curtin
- The complete idiot's guide to winning customer loyalty, by Murray Raphel, Neil Raphel, and Janis S. Raye
- The must-have customer, 7 steps to winning the customer you haven't got, Robert Gordman with Armin Brott
- Secret Service, Hidden Systems That Deliver Unforgettable Customer Service
- Air travel consumer report
- NOAA CO-OPS satisfaction study, final report, summary, CFI Group--Claes Fornell International
- Clientes para toda la vida, Camilo Cruz
- The ultimate question:, driving good profits and true growth
- Uplifting service, the proven path to delighting your customers, colleagues, and everyone else you meet, Ron Kaufman
- The customer success professional's handbook, how to thrive in one of the world's fastest growing careers-while driving growth for your company, Ashvin Vaidyanathan & Ruben Rabago
- Customer driven change, what customers know, employees think, and managers overlook, Bud Taylor
- Operations rules, delivering customer value through flexible operations, David Simchi-Levi
- Service habits, small steps to strengthen the relationships with the people you serve, Jaquie Scammell (author)
- Zingerman's guide to giving great service, by Ari Weinzweig
- The second century, reconnecting customer and value chain through build-to-order : moving beyond mass and lean production in the auto industry, Matthias Holweg, Frits K. Pil
- The expansion sale, four must-win conversations to keep and grow your customers, Erik Peterson [and six others]
- The Apple experience, secrets to building insanely great customer loyalty, Carmine Gallo
- Excellence every day, make the daily choice-- inspire your employees and amaze your customers, Lior Arussy
- Nincompoopery, why your customers hate you--and how to fix it, John R. Brandt
- Up your service!, insights : true stories of winners and losers in the quest for superior service, Ron Kaufman
- Lean UX, applying lean principles to improve user experience, Jeff Gothelf ; Josh Seiden, editor
- Journal of consumer satisfaction, dissatisfaction, and complaining behavior, CS/D & CB
- The transformational consumer, fuel a lifelong love affair with your customers by helping them get healthier, wealthier, and wiser, Tara-Nicholle Nelson
- Journal of customer behaviour
- Satisfied customers tell three friends, angry customers tell 3,000, running a business in today's consumer-driven world, Pete Blackshaw
- The new rules of retail, competing in the world's toughest marketplace, Robin Lewis & Michael Dart
- The transformational consumer:, fuel a lifelong love affair with your customers by helping them get healthier, wealthier and wiser, Tara-Nicholle Nelson
- The ultimate question, driving good profits and true growth, Fred Reichheld
- Buying styles, simple lessons in selling the way your customer buys, Michael Wilkinson with Richard Smith, Tierah Chorba, and Lynn Sokler
- The metail economy, 6 ways to transform your business to leverage evolving me-centric consumer behavior, Joel Bines
- Shift, how to transform motion into progress in business, Richard Lees and Azlan Raj
- Up your service!, strategies and action steps to delight your customers now!, Ron Kaufman
- 50 Powerful Ideas You Can Use to Keep Your Customers
- The ultimate question 2.0, how net promoter companies thrive in a customer-driven world
- The frictionless organization, deliver great customer experiences with less effort, Bill Price, David Jaffe
- How to win customers and keep them for life, Michael LeBoeuf
- Human sigma, managing the employee-customer encounter, John H. Fleming, Jim Asplund
- 50 powerful ideas you can use to keep your customers, by Paul R. Timm
- Gestión de la atención al cliente/consumidor, Carlos Alberto Torres Gómez
- Service Mindset, 6 mindsets to lead a high-performing service team
- The seven lost secrets of success, million-dollar ideas of Bruce Barton, America's forgotten genius, Joe Vitale
- Win the customer, 70 simple rules for sensational service, Flavio Martins
- Now ... build a great business!, 7 ways to maximize your profits in any market, Mark Thompson, Brian Tracy
Outgoing Resources
- Focus1