Coverart for item
The Resource Wired and dangerous : how your customers have changed and what to do about it, Chip R. Bell, John R. Patterson

Wired and dangerous : how your customers have changed and what to do about it, Chip R. Bell, John R. Patterson

Label
Wired and dangerous : how your customers have changed and what to do about it
Title
Wired and dangerous
Title remainder
how your customers have changed and what to do about it
Statement of responsibility
Chip R. Bell, John R. Patterson
Creator
Contributor
Subject
Genre
Language
eng
Summary
Customers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedented access to information and reviews
Cataloging source
TEFOD
http://library.link/vocab/creatorName
Bell, Chip R
Dewey number
658.8/12
Illustrations
illustrations
Index
index present
LC call number
HF5415.5
LC item number
.B43835 2011eb
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1951-
http://library.link/vocab/relatedWorkOrContributorName
Patterson, John R.
http://library.link/vocab/subjectName
  • Customer relations
  • Customer services
  • Customer loyalty
  • Internet
Label
Wired and dangerous : how your customers have changed and what to do about it, Chip R. Bell, John R. Patterson
Link
http://evpl.lib.overdrive.com/ContentDetails.htm?ID=3E7CCD07-A998-4A9C-8A9D-1A8C70522B05
Instantiates
Publication
Copyright
Antecedent source
unknown
Bibliography note
Includes bibliographical references (pages 233-235) and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier.
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent.
Control code
ocn759841659
Dimensions
unknown
Extent
1 online resource (vii, 248 pages)
File format
unknown
Form of item
online
Isbn
9781605099774
Isbn Type
(electronic bk.)
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia.
Media type code
c
Other physical details
illustrations.
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
Stock number
3E7CCD07-A998-4A9C-8A9D-1A8C70522B05
Label
Wired and dangerous : how your customers have changed and what to do about it, Chip R. Bell, John R. Patterson
Link
http://evpl.lib.overdrive.com/ContentDetails.htm?ID=3E7CCD07-A998-4A9C-8A9D-1A8C70522B05
Publication
Copyright
Antecedent source
unknown
Bibliography note
Includes bibliographical references (pages 233-235) and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier.
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent.
Control code
ocn759841659
Dimensions
unknown
Extent
1 online resource (vii, 248 pages)
File format
unknown
Form of item
online
Isbn
9781605099774
Isbn Type
(electronic bk.)
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia.
Media type code
c
Other physical details
illustrations.
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
Stock number
3E7CCD07-A998-4A9C-8A9D-1A8C70522B05

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